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 Revenue Management System
 Delhi Jal Board       
   
Revenue Management System, Delhi Jal Board
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Revenue Management System - Delhi Jal Board
About RMS

RMS Portal is a one Stop Place for Delhi Jal Board Consumers for all their needs. Consumers can
  • Apply online for New Water or Sewerage connection
  • Request for Disconnection or Reopening onlin
  • Raise Mutation request online
  • View Bill details and make Payment
  • Raise Grievance and Track Status
New touch points are being introduced for consumer interaction
  • Web/Portal
  • Bills on Emails
  • SMS Alerts
  • Helpdesk
Handheld devices will be introduced to facilitate Meter Reading, Spot Billing at the consumer premise
  • New modes of collection introduced - Net Banking, Credit and Debit cards
The objective of implementing Revenue Management System at DJB is:
  • To revamp revenue management.
    • Deliver services efficiently and effectively to key beneficiaries.
    • Support decision-making by making information and knowledge readily available and accessible.
    • Empower employees with necessary information so as to inculcate service and customer orientation.
    • To ensure the timely completion of the billing process as per the DJB billing cycle.
  • To Increase billing and collections efficiency.
    • Ensure systems are easy to use so as to widen the coverage of billing and collection.
    • Ensure cost-effectiveness of IT interventions so as to achieve optimal return of investment.
  • To ensure the enhancing of consumer base in the city and maintaining the data base.
  • To generate the MIS reports for the management for a better monitoring & decision making.