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1. | What is the purpose of this App ? |
Ans : | This App is developed to provide convenience & services in the hands of the consumers. The |
| App provides feature of instant self bill generation 24X7 anytime as per his/her convenience |
| besides facilities of online payment, view & download previous bills and payment receipts etc. |
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2. | What is my login Id for the App ? |
Ans : | Water connection KNO printed on the bill is the default login Id for using the App. |
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3. | Do I need to be registered on DJB website for Revenue Management System to use this App ? |
Ans : | If the consumer is already registered on DJB website for RMS i.e. djb.gov.in, same login Id |
| and password can be used for registering on this App else consumer can create new password. |
| Also, newly created password can be used on DJB website i.e. djb.gov.in as well. |
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4. | Is it mandatory to upload the picture of meter read to generate the bill ? |
Ans : | Yes, taking the picture from the same mobile phone and from within the App with turn ON |
| status of GPS is mandatory for uploading the reading and generation of bill. |
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| 4a. What is the purpose of this image ? |
| Ans : The image of the meter reading will be used for review & audit by Delhi Jal Board. |
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5. | How many times can I generate bill using this App in a round ? |
Ans : | Bill can be generated only once during a bill round. |
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6. | When can I start generating bills from the App after registration ? |
Ans : | The consumers who register for self bill generation using the App can start self bill |
| generation from next billing round. DJB will make effort to notify the registered consumers |
| via SMS on their registered mobile number. |
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7. | Can I import the meter read picture from any other source into App for generating the bill ? |
Ans : | No. The picture should be taken from same mobile phone and from within the App with turn |
| ON status of GPS. |
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8. | What if I miss generating the bill timely from the App ? |
Ans : | If consumer misses to generate the bill during billing round, no bill will be generated during |
| that round. However, during succeeding round it will be mandatory for the registered |
| consumer to generate the bill from the App. In case, no bill is generated during 2 |
| consecutive rounds, self billing will be deactivated and consumer has to re-register for |
| availing the facility. |
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9. | Can I use more than 1 KNO from same mobile number ? |
Ans : | Yes, all the KNOs must be registered through the App. |
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10. | Can I pay the bill of another KNO ? |
Ans : | Bill generation and payment can be made only for the registered KNOs from the App. |
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11. | If I miss to downloadsave the bill after generating the bill, where will I found my generated bill ? |
Ans : | All generated bills & payment receipts can be downloaded from Home menu where consumer |
| will find options of 'Download Bill' and 'Download Payment Receipt'. |
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12. | Can I cancel the bill if my bill was wrongly generated ? |
Ans : | No, if bill is wrongly generated, consumer needs to contact Zonal Revenue Office for bill |
| cancellation & rectification. |
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13. | Am I eligible for self billing ? |
Ans : | Self billing is available only for functional water meters. Consumers who are not having |
| functional water meters, are not eligible for self billing. |
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