RMS (Revenue Management System) is a solution for the automation of New Connections, Collection, Billing, Metering functions of Delhi Jal Board. As part of this project, the consumers of DJB will have access to lot of services through dedicated Customer portal including, Online Payment, Online application submission along with grievance raising and application tracking and SMS Facility etc. RMS system will help in improving the process efficiency so as to provide the consumers of DJB with better services. A dedicated Customer Care Group (CCG) for addressing queries, lodge grievances and guidance has been setup working during 07:00 A.M. to 09:00 P.M. on working days and accessible on contact no. 1916 through landline as well as mobile phones

A dedicated customer portal at web address www.djb.gov.in has been developed for the convenience of consumers which provides following online facilities:
1) Online application submission for New Connection.
2) Online application submission for mutation.
3) Online application submission for disconnection.
4) Online application submission for re-opening.
5) Viewing latest bills and receipts.
6) Finding new KNO.
7) Online bill payment facility through net-banking, debit/credit card, wallets etc. at different payment gateways at customer portal as well as Mobile App mSewa.
8) Application status tracking.
9) Downloading and Viewing forms/Circulars.
10) Grievance registration.
11) Tracking grievance status.
12) Profile update.
13) FAQs
14) Addresses and Contact Details of Revenue Officers

Among above all features mention in Q.2, only registered consumers can apply online for disconnection of existing connection, lodge grievance, update his profile, view all previous bills and receipts of payments.

One can visit DJB consumer portal (www.djb.gov.in) from where the form can be downloaded The application form is also available at every office of Zonal Revenue Officer (ZRO) of DJB at a nominal fee of Rs.10 towards the cost of the form and processing fee.

Application can be submitted online on consumer portal www.djb.gov.in or application can be submitted in the office of concerned Zonal Revenue Office (ZRO) on all working days.

Any resident of Delhi- owner of premises/tenant who has valid proof of identity and property ownership (except in the area under the control of NDMC & Delhi Cantonment Board), can apply for new water & sewer connection.

New water and sewer connection may be sanctioned subject to the following conditions:-
a. Board has provided/extended water distribution system in the area/colony where the applicant resides or same have been taken over by the DJB for water supply/sewer maintenance.
b. It is technically and legally feasible to supply water.
c. The applicant should have proof of Identity document & Property ownership document.
d. There should not be accumulated arrear on account of water charges on the premises/property for which connection has been applied.
e. In case there are more than one occupier/ owner then the outstanding arrears/ dues in respect of the property, if any, will be shared by the owners and the share amount will be paid by the applicant.
f. Application may be made by the owner/occupier of a property once the construction is completed, provided that such construction is authorized one.
g. No regular connection will be allowed in a vacant plot/piece of land.
h. Assessment of technical feasibility and sanction of a commercial water/sewer connection including a bulk connection falls in the jurisdiction of Executive Engineer concerned.
i. Water Connection will be sanctioned for the basement of any building-subject to fulfillment of conditions.
j. The sanction of connection in any premises is for providing water and sewer services to the applicant and it does not acknowledge or confer any title, ownership or occupancy right in favour of the applicant.
k. Applicant is bound to abide by the conditions mentioned in the application form and is required to pay the charges as applicable from time to time.
l. Subject to the fulfillment of above mentioned requirements and approval of ZRO/ competent authority, a new connection will sanctioned. Applicant is required to make payment of the demand raised by the ZRO office, which shall be deposited within a period of fifteen days / due date of payment of new connection bill failing which sanction is withdrawn. A fresh bill will be issued only after reasonable ground to the satisfaction of ZRO.
m. In case of detection of unauthorized connection at the property, where connection has been applied for, consumer is required to get such unauthorized connection regularized first in applicable category by paying penalty, water charges for three years and water connection charges, failing which such connection may be cut off, besides issuance of challans and withholding of sanction for new connection.
n. Consumer is required to get connection installed on the Board distribution line through a licensed plumber or any agency having licensed plumbers of the Board. Execution of the work by other than a licensed plumber shall lead to levy of penalty provided in Schedule IV of the Delhi Water Board Act 1998. Cost of this work will be borne by the building proponent/applicant.

Only one water connection is sanctioned per dwelling unit. Individual water connections may be sanctioned only for those dwelling units, which fall within the height upto 15 meter in the building.

No, Bulk water connection is sanctioned to each society.

Any connection of ferrule size of more than quarter of an inch is technically called a bulk connection. In case of Co-Operative Group Housing Societies, commercial complexes having multiple units, offices/ properties, hospitals/ institutions etc requiring high quantity of water, only a bulk connection is provided for all dwelling units/ multiple units in the same complex.

A Bulk Water Connection can be applied in the office of Zonal Revenue office concerned along with following documents in an electronic form:-

a. Details of internal network marked on maps in cases where system has to be taken over by DJB.
b. Electronic Drawing of layout plan, key plan, all floor plan with area details in Auto-CAD or any other electronic form.
c. Request Form of the applicant.
d. Scanned copy in PDF of hydraulic calculations and water demand.
e. Capacity & locations of UGR for potable and non-potable water.
f. Provision of Roof Top Rain Water Harvesting.

It will be approved by the Executive Engineer concerned, subject to approval of the scheme by the Planning Division situated at Varunalaya Complex Phase-I, Jhandewalan, Karol Bagh of DJB and deposition of Infrastructure Charges.

Yes, onus for obtaining mandatory sewer connection after payment of development charges wherever due lies on the plot holders / building proponent right from the date of Notification of commissioning of sewerage system in the area and the water supply shall be liable to be disconnected in case of default. Even if, residents do not take sewerage connection in such notified area, billing of 60% sewerage maintenance charge is started.

Yes, wherever water supply and sewerage system has been made functional, residents are required to mandatory apply for water and sewerage connections and charges of both services are to be paid in respect of each connection on a property.

DJB will bill and accept Road Cutting Charges/RR charges for new water/sewer connections only up to 5 meters. For any connection beyond 5 meters the building proponent / the applicant will hire the service of empanelled contractors of MCDs for cutting and restoration of roads for water/sewer connection beyond 5 meters and the cost of this work will be borne by the building proponent/applicant. The list of empanelled contractors of three MCDs is available on the website of MCDs.

DJB sanctions water connections to consumers under two classifications/categories depending upon the nature of the use of premises or use of water: -

Category I (Domestic) :-

a). Water supplied to such plot/property which is used purely for residential purpose and include following:-
1) Premises used for residence.
2) Hostels of Educational Institutions of the Government, working women’s hostels run by the Government.
3) Govt. recognized destitute homes, orphanage homes, charitable homes, blind schools, and schools for physically challenged handicapped persons, spastic children.
4) Piaos meant for drinking purposes.
5) Place of worship, cremation grounds, cemetery, etc.

b). Premises where a part of the premises under residential use is also used for Commercial purposes which does not have intensive use water or less footfall of public use of water in its process for Commercial activity undertaken, such as Atta Chakki, Stationary Shop, Kiryana Shop, Shoes Shop, Grocery Shop, Mobile Shop, Cloth Shop, Tailor Shop, S.T.D. Booth, Property Dealer Office, Cyber Café, etc. and other similar activities with less footfall.

Category II (Commercial/ Industrial):-

No, except they are covered in Domestic Category if there is no non-domestic use in its complex.

No, notified industrial areas are not allowed this benefit.

Yes, as DJB intends for 100% metered water supply.

A meter can be installed by the consumer also by purchasing meters of make/model as permitted by the DJB. However, in case where Automatic Meter Reading (AMR) Meters are installed by DJB, in such cases only DJB meter will be replaced after deposition of meter cost.

The specification of approved / permissible meters are: - 15mm, class B, multi-jet, inferential type, magnetically coupled conforming to the IS: 779/1994 and the body of the meter shall be brass/ bronze as per IS: 779/1994. Meter should have the Manufacturer's Test Certificate and Test Certificate .The approved brands of meter are DASMESH/DMB, KONARAK, BAYLON/TK-23, ITRON CG, KRANTI- KBM G+, KRANTI-ULTRA-G, ANAND ASAHI, FEDREL, CRESCENT-CDM, TEKSAN.

In case, the meter is provided by the DJB, a rent is chargeable. In case, the meter is private owned, no rent is chargeable. The meter rent for different categories of connections is different. The rent is payable for functional meters on monthly basis and is included in the water bill of the consumer. The rent chargeable is for a different size of meter is as under: METER RENT For size15 mm Rs.20, 20 mm Rs.20, 25 mm Rs. 30, 40 mm Rs. 40, 50 mm Rs. 40, 80 mm Rs. 50, 100 mm Rs. 100, 150 mm Rs. 150, 200 mm Rs.200, 250 mm and above Rs. 200.

A meter has to be declared defective by the office of the Zonal Revenue Officer and the same is indicated in the water bill. If meter installed by the DJB is declared defective, a consumer can apply for replacement of the meter to the ZRO and the same will be replaced by the DJB subject to availability of stock. In case of a private meter, the information about the defective meter can be sent to the ZRO who in turn will get it declared so on inspection and the replacement of the meter will be the responsibility of the consumer. Every time, a new meter is installed in place of the defective meter with prior intimation, the consumer should give immediate information to the ZRO so that initial reading, meter number, date of replacement can be noted by the meter reader for billing purpose.

Water Meter Security is charged in case of meters provided by DJB. The consumer can obtain DJB's water meter against security amount as given below:- METER SECURITY for size15 mm Rs.400, 20 mm Rs.800, 25 mm Rs. 1000, 40 mm Rs. 1600, 50 mm Rs. 2700/, 0 mm Rs. 3400, 100 mm Rs. 5000, 150 mm Rs. 7600, 200 mm Rs.20000, 300 mm Rs. 29000. At the time of surrender of water connection/meter, the meter security is refunded to the consumer, subject to submission of original receipt of security and deposition of water meter.

Rs. 150/- is meter testing charge which is to be deposited in advance in the office of Zonal Revenue Office along with application stating reason for getting the meter tested.

On payment of the following charges, an unauthorized water connection can be regularized, subject to the technical legal feasibility and a payment of following charges:-
a). Penalty of Rs.3000/-.
b). Average Water Charges for the respective Category for the past three years.
c). Water Development Charges, wherever applicable.
d). Usual initial charges such as opening fee, water advance and Road Restoration Charges, dues on property etc.

The office of the Zonal Revenue Officer of the area.

On payment of the following charges, an unauthorized sewer connection can be regularized, subject to the technical legal feasibility and a payment of following charges:-
a). Penalty of Rs.500 for Domestic, Rs. 1000 for Non-Domestic and Rs. 5000 for Industrial properties.
b). Sewer Development Charges, wherever applicable.
c). Usual initial charges such as opening fee and Road Restoration Charges, dues on property etc.

Water used for other purposes than, for which the connection has been sanctioned would amount to misuse. The use of water for construction of building without prior information and permission of the Delhi Jal Board is also among misuse of water.

If misuse of water is noticed as use of domestic connection for non-domestic purpose, connection is converted to higher category of usage from atleast two previous billing cycles or the date such misuse may have started besides imposition of penalty misuse of water which is Rs. 1000 and on non- payment & conversion daily fine of Rs. 100 per day.

a). If no functional water meter was ever installed, the bill will be raised talking minimum consumption of water as 25 kilolitres per month per dwelling unit or as assessed by ZRO, whichever is higher till a meter is installed on such connection.
b). In case of unmetered connections in JJ resettlement colonies, average of 10KL per floor is charged till a meter is installed on such connection.
c). In case of consumers residing in rural villages average of 20 KL per month is charged till a meter is installed on such connection.

If at the time of meter reading or as per the report of the consumer, the water meter provided by the Board is found to be out of order and consequently not registering the consumption, the average consumption of previous twelve months or such lesser period as available on record shall be taken as the basis of billing upto maximum two consecutive billing rounds in the round in which meter was found/ declared non-functional. After that average will be taken as 25 KL per month per dwelling unit or actual consumption whichever is higher, till new water meter is installed.

Provisional billing is allowed in case of major deviation in consumption of water, lock status of meter or premises etc. in such cases , the average consumption of previous twelve months or such lesser period as available on record shall be taken as the basis of billing upto maximum two consecutive billing rounds in the round in which first time provisional bill is issued. After that bills would be issued on the basis of actual average of previous 12 months or such lesser period as available on record OR 25 K.L. Per Month, whichever is higher. Onus to prove lesser consumption in case of meter/premise locked cases will be on the consumer and adjustment on actual consumption based on meter reading will be allowed after considering all facts by the competent authority as per delegation of powers.

The due date for making payment is shown in the bill and in case of default; surcharge is also to be paid. Normally, 15 days time is allowed for making payment from the bill generation i.e., bill date.

The area ZRO should be contacted. There is a provisional of special reading after paying an amount of Rs. 50/.Beside that a complaint can be lodged with Jt.Dir /Dy.Dir/ ZRO or at CMs,PGMS,Telephone number 1916.Tel.No. of Jt.Dir /Dy.Dir/ ZRO are available on website.

The normal billing cycle for domestic connection is bi-monthly, whereas for bulk connection, it is monthly .

In the event of house remaining vacant, water is not used and water meter is accessible for reading showing no increase in readings, consumer bill may be revised on minimum charge basis i.e., only the service charges will be billed. However , onus of proving the vacancy of the premises during the period of billing will be on the consumer and he/she has to produce relevant documents like electricity bill etc. verifying the vacancy of the property during the period for which request for minimum charge is being made.

Payment of water charges can be deposited in any of the Zonal Bill Payment collection centers of DJB between 9:30 a.m. and 2:30 p.m. on any working day. Consumers can also use any of these available options to make the payments:
1) Online payment through net banking, debit card and credit card through the link at DJB websites www.delhijalboard.nic.in or www.djb.gov.in , without any charge to consumer and transaction charge is borne by Board.
2) Automate bill payment machines (KIOSK) installed at different locations across Delhi (From 8:00 a.m. to 6:00 p.m.).
3) Corporation Bank(118 Branches)
4) Allahabad Bank (60 Branches)
5) IDBI Bank (32 Branches)
6) Union Bank of India
7) NEFT/RTGS through bank transfers
8) Outlets of ITz card
9) Mobile Wallets i.e., Paytm and Mobikwik.
Mobile app: Consumer self service mobile applications has been implemented. Now , consumer having android mobile handset may not only generate the water bill at their own but also make the payment online through mobile wallets Paytm, Mobikwik and Net- banking, Debit/Credit Cards.

Following details are to be filled for payment for single or more water connections with valid New KNO :

avichal.jain@kotak.com,joginderdjb@yahoo.com

Following charges are raised in the water bill: -
(i) Water Consumption Charge: - Based on the volumetric consumption on monthly basis.
(ii) Service Charge: - Fixed access charges as per the slabs based on the monthly consumption.
(iii) Sewerage Maintenance Charge @ 60% of (i) above, subject to existence of sewer connectivity in the area.
(iv) Meter Rent if meter has been installed by the DJB.
(v) Arrears, if any.
(vi) Surcharge, if payment is not deposited within stipulated time.
(vii) Other charges as specified in the bill.

It indicate the charges for volumetric consumption of water for the period as indicate in the bill, determined on the basis of consumption of 30 days of the consumer.

60% of water consumption charge is recovered as Sewerage Maintenance Charge from colonies/areas where sewer lines have been made functional.

5% surcharge is levied if payment is not made within the due date as indicated in the bill. Surcharge is payable on the total amount due.

Normally Board water is not available for construction purpose. However, approval by Zonal Engineer is subjected to availability of water. Any person who intends to make any minor or major alteration in a building or construct a new building, shall give written notice to the ZRO with a copy of the plan atleast 10 days before the start of constructions. If he fails to give such notice, he shall, in addition to any penalty under schedule-IV of the Act, be also liable to pay the cost of water as mentioned Annexure-1 of Schedule-III of The Delhi Water Board Act, 1998 and Delhi Water & Sewer (Tariff and Metering) Regulations 2012

A. In case a consumer utilize Board water for minor alteration/construction like plastering of walls, roofs, floors, fixation of wall and floor tiles , after advance intimation to the ZRO concerned , the consumer is liable to pay the cost of water on following rate:-

B. IIn case the consumer utilize Board water for additional /major construction such as casting of roof slab, construction of additional room, the cost of water will be levied on the following rates :-

Notes:-
1. The consumer will keep his water meter in functional mode during the whole of the period construction and will intimate the ZRO when the construction is over.
2. Penalty in case the consumer fails to give advance information to ZRO about the construction or fail to keep the meter in running condition. For imposition of penalty the special magistrate of the Board will take the cognizance as per the provision prescribed in schedule IV of the Act

As per cheque was issued. The fee has been revised to Rs. 200/- in each case irrespective of cheque amount. In addition, the person can be prosecuted under the Negotiable Instrument Act.

        Category of Consumer                                                                                Monthly rate (in Rs.)

Domestic Category
(i) For premises having built up are upto 200 sq. m.                                                       Rs. 150/-
(ii) For premises having built-up area above 200 sq. m.                                                 Rs. 450/-

Commercial/Industrial Category
(i) Premises Having Built Up Area Up To 500 Sq. M.                                                    Rs. 1000/-
(ii) Premises Having Built Up Area From 501 Sq. M. To 1000 Sq. M.                           Rs. 1500/-
(iii) Premises having built up area above 1000 sq. m.                                                    Rs. 2500/-
The above sewerage charges will not be applicable in following cases:
a). Where the water connections in the same premises in the name of a consumer having more than one water connection has been disconnected such that at least one water connection remains in his/her name after disconnection, provided there is only a single sewer connection. However, in case there are more than one sewer connections, the above specified charges shall be levied against cut-off water connection with separate sewer connection in the same premises.
b). Where the disconnected water connection has been reconnected by the Board, the above charges would be withdrawn from the date of reconnecting of the water connection.

The following rate is charged from the consumers where the consumer is using another source of water in addition to the Board supply
Category of Consumer                                                                                    Monthly Rates of Sewerage Charge (in Rs.)
Category I
(i) For premises having built up area upto 200 sq. mtr.                                                        Rs. 100/-
(ii) For premises having built-up area above 200 sq. mtr.                                                    Rs. 250/-
Category II
(i) Premises having built up area upto 500 sq. mtr.                                                               Rs. 500/-
(ii) Premises having built up area from 501 sq. mtr. To 1000 sq. mtr.                                   Rs. 700/-
(iii) Premises having built up area above 1000 sq. mtr.                                                        Rs. 1000/-
However, such institutions where intensive use of additional water source is there, the rates are as follows:
1. Hotels/ Guest houses
0-50 rooms : Rs. 2,000/- per month
51-100 rooms : Rs. 10,000/- per month
100 rooms : over 100 rooms, for every additional block of 50 rooms or its part:
Rs. 2,500/- per block (over Rs. 10,000/-)
2. Banquet : Rs. 10,000/- per month per Banquet function site
3. Hospital, Nursing home :
0-25 beds : Rs. 1,500/- per month
26-50 beds : Rs. 2,000/- per month
51-100 beds : Rs. 10,000/- per month
100 beds : over 100 beds, for every additional block of 50 beds or its part : Rs. 2500/- per block (over Rs. 10,000/-)
4. Malls, Cineplex : Rs. 10,000/- per month

Development charge shall be levied one time on properties situated in such a locality where water and/or sewerage facilities have been extended by the Board without any grant/non-refundable aid by the Government. Such charges shall be levied on the basis of per square meter area of the plot/property from the date of the notification issued with respect to that locality. In case of delay in payment of the development charges, interest, as provided in the notification, shall also be levied. The Board may provide rebate on the interest or concession to any particular category of the consumers.

Rate of Water Development Charges can be obtained from the concerned DJB office or from Board websites.

Sewerage Development Charge is a charge which is recovered from the plot holders of the colony where sewer lines are laid by the Delhi Jal Board and sewerage services are commissioned.

Rate of Sewerage Development Charges can be obtained from the concerned DJB office or from DJB websites.

Infrastructure Charge is levied on developing agencies as well as on the individual owner of plot/property with size of 200 sqm or more at the time of approval of water / sewer schemes / connections as per the laid down procedure by the authority for loading additional burden on the system of the Board. It is calculated on the basis of average daily demand of water in liters. Currently, the water infrastructure charge is Rs. 48.20/- per liter and sewer infrastructure charge is Rs 28.20/- per liter. However, in case a new building is constructed, with four stories or on a plot size of 200 sqm or more, the old connection is not restored without the payment of infrastructure charges.

The application can be made Online or can be obtained from the DJB office. The filled application for transfer of name is to be submitted in the office of the concerned ZRO(W) alongwith following :
(i) Identity proof of applicant.
(ii) Ownership proof of property.
       (a) In case of purchase of property by the applicant: Copy of sale deed of the property in question in the name of the applicant.
       (b) Copy of 'succession certificate' and NOC from the other co-owners etc., in case of death of original water connection holder.
       (c) Any other valid legal document confirming ownership of property in the name of the Applicant.
(iii) Copy of updated last bill of water charges.
(iv) An undertaking that there is no legal dispute or court stays on the property or connection. In case of any dispute, applicant will indemnify DJB from any such legal dispute
(v) Bill of Mutation fee generated after due approval to be deposited through any mode of payment facility.
(vi) In case of non-payment of bill having mutation charges, mutation is reversed in subsequent billing cycles.
(vii) The sanction or mutation of connection in any premises does not acknowledge or confer any title, ownership or occupancy right in favour of the applicant.

Mutation fee is charged at Rs. 100/- presently. Also the occupier security Rs. 250/- and water advances Rs. 1000/- (Not applicable in Blood Relation case) along with meter security, if applicable.

Yes, water connection can be temporarily disconnected only for valid reasons and for this an application by the original water connection holder is to be submitted at concerned ZRO(W) office along with copy of the latest paid bill and requisite disconnection charges.

The amount of meter and occupier security already deposited may be transferred in favour of the new consumer as a result of mutation of water connection. An application is to be submitted by the outgoing consumer and the incoming consumer along with the original receipt of deposit or the certificate of deposit of said security. The receipt or certificate of deposit will be returned to the incoming consumer after making necessary endorsement of transfer on that account.

(a) A consumer may apply online or offline for disconnection of water supply in the prescribed format available on DJB Website i.e., www.djb.gov.in on any of the following grounds:-
        (i) If the propose for which temporary water connection was taken is attained;
        (ii) If the consumer wants to surrender the connection due to new construction on the plot after demolishing the existing building;
        (iii) A consumer, whose premises is likely to remain vacant or unoccupied or closed due to long out station stay.
        (iv) If the consumer wants to surrender the connection due to any other reasons
(b) In such situation consumer is required to pay the outstanding water charges, fifteen days advance water charges from the date of application calculated on the basis of previous average consumption plus the disconnection fee alongwith the Board Meter.
(c) After payment of disconnection fee alongwith dues, consumer may get the connection disconnected through licensed, qualified..

(i) The Executive Engineer or his authorized subordinate shall have the power to disconnect the water supply in any of the following circumstances after giving three days clear notice in writing to owner/occupier or consumer:

a. Where there is default in the payment of water bills, meter rents or meter repairs within two billing cycles.
b. Where without the previous permission of the ZRO, water supply is extended to any person other than those residing in the premises or water is used in violation of any of the intending purposes on which it is supplied.
c. Where there is leakage of pipe or other defects in the private service/distribution pipeline resulting in wastage of water.
d. Where there is refusal to allow the ZRO, or his subordinate authorized in that behalf to enter on any property, land or building for the purpose of inspecting the service pipe fittings and other appliances or for doing meter reading.
e. Where meter of the Board or private meter is replaced by the consumer without intimation to the Board.
f. Where work of any extension or alteration or repairs to supply pipes owned by DJB is carried out through any person other than a licensed plumber or any agency approved by the Board, which uses licensed plumber
g. Where any attempt is made to tamper with the water distributing lines laid by the Board.
h. Where it is noticed that the water supply pipe may be the cause of contamination and leakage
i. Where despite being informed, a consumer fails to make suitable arrangements to the satisfaction of the Board official for the proper disposal of the waste water which otherwise is likely to create unhygienic conditions injurious to the public health.
j. Where a private meter is out of order and the consumer fails to replace the same inspite of notice from the Board

(ii) When the water supply is cut off by the Board, the water supply shall not be restored as long as the wrongful act or omission for which the supply was cut off continues
(iii) If a booster pump or any other contrivance is connected directly on the service pipeline then in such an event, the Executive Engineer or authorized representative in addition to disconnecting the water supply shall seize such contrivance or pump without notice and the consumer shall be prosecuted by the Board. The seized material shall not be returned in any case.

a) In the eventually of a disconnection by the Board, the consumer may apply for restoration of water supply after rectification of the fault and on payment of opening fee and disconnection fee and Road Restoration Charges. The cost of restoration of water supply shall be borne by the consumer.
b) The consumer may apply for restoration of water supply if it was disconnected on his request, on payment of reopening fees. The cost of restoration of water supply shall be borne by the consumer.
c) The request for restoration/re-opening of disconnected water connection shall be made in the format specified available on DJB Website i.e., www.djb.gov.in .

In case of non-payment of water charges, not only water connection but also the sewerage connection can be disconnected.

If outstanding due is not paid or sufficient cause for non-payment is not shown to the satisfaction to the Zonal Revenue Officer, besides disconnection of your water connection, a warrant of distress or attachment may be issued for the recovery of the same with cost under the provisions of Section 55, 82, 87, 88 & 91 of Delhi Water Board Act, 1998. RAIN WATER HARVESTING

For technical assistance for rain water harvesting the DJB has got a cell functioning under an Executive Engineer. The address is - Rain Water Harvesting Assistance Cell, Delhi Jal Board, Varunalaya Phase-I, New Delhi-05. Phone No. 23675434, 23678380-82 Ext 246, 240.

Yes, only the licensed plumbers are allowed by the DJB for the above purpose.

(a)    The fixing of fittings and paying of supply pipes from Board line to consumer premises shall be made through a licensed plumber or such other suitable agency which uses licensed plumbers. A list of such licensed plumbers/agencies will be exhibited for public information at the Zonal Revenue Office and on the web site of the Board.
(b)    In case any person and/ or occupier interfere or temper or make bore/connection in Board distribution line without proper sanction or through any person other than the licensed plumber then that person alongwith the occupier, shall be liable for prosecution under the Act and payment of fine as provided in Schedule IV of the Delhi Water Board, Act.
(c)    If any licensed plumber contravenes any of the provisions of the Act or of any regulations or executes any work carelessly or negligently or uses interior material, appliances or fittings, Authorized officer of the Board may suspended or cancel his license besides imposing penalty under section 35(4) read with schedule IV of the Delhi Water Board, Act.
(d)    A consumer who engages the services of a licensed plumber should inform the ZRO as to the name of that plumber and the work done by him.

Delhi Jal Board has taken following major steps for the convenience of consumer under Ease of Doing Business:-

(i) Online facility has been provided to apply for New Connections of water and sewer and instant Application Reference Number (ARN) is generated as acknowledgement.
(ii) Status of application can be tracked online through ARN.
(iii) Payment of charges of New Connections can be made online through Debit/Credit Card, Netbanking, Wallets etc on DJB Website i.e., www.djb.gov.in or mSeva Mobile App.
(iv) In order to provide service in a time bound manner, timelines of 15-days have been fixed in place of existing 35 days timelines.
(v) In order to reduce procedure of construction permit, the procedure of obtaining permission/approval of Delhi Jal Board for water and sewe plans for construction permit has been dispensed with.
(vi) Integration of online application of new water and sewer connections has been made with the software/applications of Municipal Corporation to reduce the time, efforts and providing service at one place.
(vii) DJB will bill and accept Road Cutting Charges/RR charges for new water/sewer connections only up to 5 meters. For any connection beyond 5 meters the building proponent / the applicant will hire the service of empanelled contractors of MCDs for cutting and restoration of roads for water/sewer connection beyond 5 meters and the cost of this work will be borne by the building proponent/applicant. The list of empanelled contractors of three MCDs is available on the website of MCDs.
(viii) Joint inspection alongwith MCD will be conducted by Engineers of DJB at the time of request for Occupancy cum Completion Certificate.
(ix) In order to reduce cost of construction permit under Ease of Doing Business, New Connection charges of Commercial / Industrial connections have been reduced and fixed as under:-
        a). Infrastructure charges have been abolished for Commercial / Industrial connections
        b). Development Charges as applicable in unauthorised regularised colonies have been fixed as:
               If plot size upto 50 sqm : Rs. 45000/-
               If plot size beyond 50 sqm. : Rs. 100000/-
        c). Trade Advance which was based on 3-months average demand of water has been fixed as Rs. 5000/- only.

Contact the Water Emergency of your area on telephone Nos annexed as Annexure-'IV'

Yes, the water supply through tanker is without any charge and it is supplied when there is disruption in regular supply of water or there is general contamination of water in the Locality/flats.

For special occasions as mentioned above, water supply through tanker is provided at a fixed charge, which is to be deposited in ZRO office after confirmation from JE concerned of which is water emergency in advance. This is however, subject to availability of water / tankers.

Yes, before a water tanker leaves the water emergency, the presence of chlorine in the right quantity is ensured.

No However, in case of non-supply of water, such arrangements are made by the Department on its own, free of cost.

In case of any complaint of this kind, the concerned Executive Engineer to be contacted for redressal. The complaint can also be lodged with the Vigilance Department of the DJB on the telephone number 23670461 at the address Varunalaya, Phase-II, Karol Bagh, New Delhi-05.

Complaint may be lodged with the respective water emergency or office of Director (T&QC) or laboratories can also be contacted for grievance redressal.

Yes, this facility is available free of cost and the complainant can contact the Director of Quality Control on the telephone No. 23814322. His office address is at Wazirabad Water Works, Wazirabad, Delhi 110 054.

Yes at a nominal cost for which the applications are available free of cost in the office of the concerned Executive Engineer.

In case of any complaint about the water quality, following laboratories of Delhi Jal Board can be contacted for water testing free of cost:
1. Wazirabad Water Works 23814322 For City, Sadar Pahargang, Civil Lines, Karol Bagh Zone
2. Okhla Water Works 26910176,26910524 For South Delhi Jal Board
3. Bhagirathi Water Works 22562724 For Trans Yamuna areas
4. Haiderpur Water Works 27552446, 27552447 For West, Western & Northern Delhi areas
5. Greater Kailash-I (RWS) 29234928 For rural areas of South Delhi
6. Nangloi Water Works 25945594 For rural areas of West and Najafgarh zones
In addition, a consumer can also contact the Director of Treatment and Quality Control at his office in Wazirabad Water Works.

Comprehensive testing facilities are available for which o/o Director (Treatment & Quality Control) may be contracted at 23814322.

Water being supplied from Rainey Wells and tube wells are tested on regular basis to check the contamination. However, any individual having its own source of water either from tube wells or otherwise can get the samples of water tested from the DJB laboratories on payment of charges.

Water testing charges
       1. Chemical Examination Rs. 760/- per sample
       2. Bacteriological Examination Rs. 60/- per sample
       3. Special tests like Cynaide, Chromium, Rs. 75/- per parameters

Lead, Cadmium, Arsenic, Chlorine, Demand etc.
       1. Deposit of testing fee Central laboratory at Wazirabad, Haiderpur
       2. Sample lifting/ testing and collection Respective Zonal laboratory Of test report.